Booking Terms

Bookings & payment

Every visit is individually planned and quoted based on factors such as location, duration, travel, individual or group format and the needs of the visit. Payment arrangements and any applicable deposits are confirmed with you in writing before a booking is finalised. The remaining balance is generally invoiced after the visit and is payable within 7 days.

Cancellations & rescheduling

Please give at least 48 hours’ notice if you need to cancel or reschedule, wherever possible. We understand that illness, infection concerns, facility restrictions and unexpected circumstances can arise; we will accommodate rescheduling where practical. Late cancellation charges apply only when reasonable and justified by actual costs incurred or booking time reserved that cannot reasonably be reallocated. Any applicable charges will be explained before your booking is confirmed.

If Kate or Murphy cannot attend, we will offer to reschedule. If another suitable date cannot be agreed, any payment already made for the affected visit will be refunded.

Suitability & safety

Known allergies, significant fear of dogs and relevant support or access needs should be disclosed before the visit. Children require appropriate adult supervision. For home visits, other household animals must be secured unless agreed beforehand. Facility and hospital visits remain subject to the organisation’s approval and requirements.

Murphy’s welfare

Murphy’s wellbeing is part of every visit. Kate may pause, modify or end an interaction if Murphy shows signs of discomfort, fatigue or stress. Participants must follow Kate’s guidance when interacting with him.

NDIS

Golden Bond is not currently an NDIS registered provider. Self-managed and plan-managed participants may enquire and are responsible for confirming whether their funding arrangements allow the proposed service.

Nature of service

Golden Bond primarily provides animal-assisted wellbeing and social visits. Individual suitability is assessed case by case.